Tenants Frequently Asked Questions

We have put togther our frequnently asked questions to help answer the burning questions you may have. If we have missed anything here or you require further information please do not hesitate to contact us

 

How do I find or view properties

Telephone or visit our offices so that we can consider your needs and keep you informed of any properties as soon as they come onto the market.

Once you have been sent or told about a suitable property one of our members of staff will be able to organise a viewing on the property for you and answer any questions you may have before and after viewings.

What Will TO Lettings Charge Me?

You should not pay any introductory fees, but there will probably be some administrative charges, such as taking up references and the preparation of the Tenancy Agreement, and the check out at the end of the tenancy, or Tenants contents insurance, (which also covers accidental damage to the Landlord's property). We will explain these to you at the time you register for property.

What Monies Will I Need To Find At The Start Of The Tenancy?

Normally at least a month's rent in advance, plus the deposit  which is usually one month's rent  plus any administration or Agreement preparation charges mentioned above.

What Is A Tenancy Agreement?

It is a legally binding document between you and the landlord, applicable only to you and the property you are renting. It should state the amount of rent, the length of the fixed term of the tenancy and your rights and responsibilities. Your Agreement will probably be an Assured Shorthold Tenancy under the Housing Act as amended in 1996..

How Long Does It Take For A Tenancy To Commence?

This will be dependent upon the availability of the property and how long it takes to take up references or credit searches. You should ask TO Lettingsnwhen the property is to become available.

What are my responsibilities as Tenant

The responsibilities of a tenant will be clearly listed in the tenancy agreement, and should be carefully read before signing. If there are any items in the tenancy agreement that you do not understand, a member of staff will be happy to explain.

How Long Can I Rent The Property?

This will depend on the circumstances of the Landlord and the Tenant. Most Landlords prefer a 6 or 12 months initial fixed term, to be reviewed at the end of the term.

What Happens At The End Of The Term, Or If I Need To Leave Early?

TO Lettings will contact you well in advance of the end of the fixed term to ascertain your future requirements (as well as those of the Landlord) and will negotiate any extensions or renewals of the tenancy.

What Else Do I Pay For?

Utility bills, such as gas, electricity water and telephone, TV licence etc and Council Tax

What Happens At The End Of The Tenancy?

You must leave the property in the condition it was at the start of the tenancy (subject of course to 'fair wear and tear') otherwise your deposit may be subject to deductions to cover the cost of any cleaning, gardening, damages or missing items.

When Will I Get My Deposit Back?

Usually, a Check Out is undertaken and provided there are no missing items or damage, you deposit will be able to be returned to you shortly after you leave the property.

Deposits can either be held by our company or the Landlord depending on the letting service required by the Landlord.

Who Holds The Deposit?

Normally it is held by TO Lettings in a secure and designated Clients Account.